Shipping Policy

CHAOS 4X4 (“we” and “us”) is the operator of (https://www.chaos4x4.com.au)

(“Website”). By placing an order through this Website, you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

3.Warranty Returns

CHAOS 4X4 will happily honour any valid warranty claims, We only repair or replace items if they are defective If you have a faulty item send us an email at info@chaos4x4.com.au and we will organize a return shipping label for you to send the goods back to us for the manufacture to assess for warranty.

Customers will also be required to if a product has been damaged in transit send us an email at info@chaos4x4.com.au within 24 hours of receiving goods and we will organize a return shipping label for you to send the goods back to us and we will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Upon return receipt of items for warranty claim, you can expect CHAOS 4X4 to

process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time

In general, domestic shipments are in transit for 1 – 14 days

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we can change the address at

any time before the order has been dispatched.

4.4 P.O. Box Shipping

CHAOS 4X4 will not ship to P.O. box addresses we are

unable to offer couriers services to these locations.

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

4.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can investigate.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

7. GST

GST has already been applied to the price of the goods as displayed on the

Website.

8. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at info@chaos4x4.com.au